Sales company comes under fire for home printing charge
TICKETMASTER has been criticised for charging fans £2.50 to print tickets at home.
Perhaps understandably, music fans have been outraged by the fee, which often means it’s only fractionally cheaper to print tickets off at home than to have them delivered by mail.
Speaking out against the policy, consumer watchdog Which? said: “We believe companies shouldn’t charge extra to print off tickets and should include costs in the headline price.”
Ticketmaster has since responded to the claims, explaining away the charges as necessary for validating tickets and, that oldest of chestnuts, ‘admin costs’.
“Without these systems in place, there is a risk that multiple copies of the same ticket could gain access to the event,” said a spokesperson for the company. “Our clients do not usually pay Ticketmaster separately for supplying this technology and service.”